Shipping & Payment Methods

Terry Hendricks wrote to us:
"I placed an order for 1,000 caps of MSM on Sunday. I was so surprised and pleased to receive it in less than 3 business days!!! Thank you for your terrific service!!! My thanks to all of you who make the effort to provide effective, quality health supplements at affordable prices to those of us who choose MSM, glucosamine and other dietary supplements and vitamins over traditional drugs for pain relief and health."

 
Methods of Payment:

Credit Card:
Payments can be made via credit card (Mastercard, Visa, American Express or Paypal)

Phone: You can also order via phone (hours 9 am till 5 pm):
Toll-Free: 0405 146 961 (This is not a manned service – please leave a message and we will get back to you on 0405 146 961)

Kala Health Australia
16/51-53 Grange Road, Toorak, Vic 3142

Privacy Policy Statement

At KALA Health Australia we are concerned with protecting your privacy. This confirms that KALA Health, Inc. is a licensee of the TRUSTe Privacy Program. This privacy statement discloses the privacy practices for http://www.kalahealth.com.

TRUSTe is an independent, non-profit organization whose mission is to build users’ trust and confidence in the Internet by promoting the use of fair information practices. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. By displaying the TRUSTe trustmark, this web site has agreed to notify you of:

1. What personally identifiable information is collected from you through the web site

2. The organization collecting the information

3. How the information is used

4. With whom the information may be shared

5. What choices are available to you regarding collection, use and distribution of the information

6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under KALA Health Enrichment, Inc.'s control

7. How you can correct any inaccuracies in the information.

If you feel that this company is not abiding by its posted privacy policy, you should first contact Kala Health Australia at info@kalahealthaustralia.com. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.

Information Collection and Use

KALA Health Australia is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. KALA Health Australia collects information from our users at several different points on our website.

Order

We request information from the user on our Secure Ordering Form. Here a user must provide contact information (like name, shipping address, Phone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Information Storage

We use our own staff to ship orders, and process credit card information to bill our customers. For added security we do not retain credit card information in our computer files, nor do we share or use personally identifiable information for any secondary purposes.

Links

This web site contains links to other sites. Please be aware that KALA Health Australia is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter

If a user wishes to subscribe to our periodic newsletter, we ask for contact information such as name and email address.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. KALA Health Australia will automatically send the friend a one-time email inviting them to visit the site. We store this information for the sole purpose of sending this one-time email. The friend may contact us at info@kalahealthaustralia.com to request the removal of this information from their database.

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our Secure Ordering Form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - 128 bit SSL.

While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email to info@kalahealthaustralia.com.

Site and Service Updates

We periodically send our customers site and product announcement updates. Members may un-subscribe from product announcements, which contain important information about our products, by sending an email to info@kalahealthaustralia.com

Correction/Updating Personal Information

If a user’s personally identifiable information changes (such as your address or phone number), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done by emailing our Customer Support, or by calling (800) 998-8813.

Choice/Opt-out

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can simply not include their email address.

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at info@kalahealthaustralia.com

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

 
Guarantee Policy

KALA Health Australia guarantees the satisfaction of its products to all its customers. If a customer is not completely satisfied with a product that has been purchased directly from KALA Health Australia within thirty (30) days from the date of purchase, they can return the unused portion of the product, postage prepaid, to KALA Health Australia for a full product refund (less shipping charges). A 100% refund will be granted if the product is returned within thirty (30) days of purchase. KALA Health Australia will not accept for return more than one of any particular product that has been opened. All authorized returns to the corporate office will receive refunds in approximately four (4) to six (6) days from acceptance of the merchandise by KALA Health Australia. 

Exceptions

When large economy sizes of the same product are offered to give customers the option of savings by ordering a larger quantity. we encourage you to first try our smaller bottle size. Whenever more than one size of the same product is offered, we cannot accept returns on larger product sizes.  For example, Arthrix for Dogs and Cats is offered in small (60-tablets) and large (360 tablets) sizes.  Our return policy does not cover the large (360 tablet) bottles. Similarly, our 1000 MSM capsules (available also in 250 capsule size); and our Dermatrix 180-tablet bottles (also available in 45 tablet bottles), are nonrefundable.