Shipping & Payment Methods
Shipping : All orders are shipped from Melbourne,
Postage and Handling costs are:
Orders up to A$20.00
Orders A$20.01 - A$50.00
Orders A$50.01 - A$80.00
Orders A$80.01 - A$120.00
| Orders A$120.01 - A$250.00
|Orders exceeding A$250.01
Shipments to New Zealand will incur slightly higher costs.
Orders are usually shipped within 7 business days.
Terry Hendricks wrote to us:
"I placed an order for 1,000 caps of MSM on Sunday. I was so
surprised and pleased to receive it in less than 3 business days!!!
Thank you for your terrific service!!! My thanks to all of you who
make the effort to provide effective, quality health supplements at
affordable prices to those of us who choose MSM, glucosamine and
other dietary supplements and vitamins over traditional drugs for
pain relief and health."
Methods of Payment:
Payments can be made via credit card (Mastercard,
Visa, American Express or Paypal)
Phone: You can also order
via phone (hours 9 am till 5 pm):
Toll-Free: 0405 146 961
(This is not a manned service – please leave a message and we will get back to you on
0405 146 961)
Kala Health Australia
16/51-53 Grange Road, Toorak, Vic 3142
KALA Health Australia we are concerned with protecting your privacy.
This confirms that KALA Health, Inc. is a licensee of the TRUSTe
Privacy Program. This privacy statement discloses the privacy
practices for http://www.kalahealth.com.
is an independent, non-profit organization whose mission is to build
users’ trust and confidence in the Internet by promoting the use
of fair information practices. Because this web site wants to
demonstrate its commitment to your privacy, it has agreed to
disclose its information practices and have its privacy practices
reviewed for compliance by TRUSTe. By displaying the TRUSTe
trustmark, this web site has agreed to notify you of:
personally identifiable information is collected from you
through the web site
organization collecting the information
the information is used
whom the information may be shared
choices are available to you regarding collection, use and
distribution of the information
kind of security procedures that are in place to protect the
loss, misuse or alteration of information under KALA Health
Enrichment, Inc.'s control
you can correct any inaccuracies in the information.
you should first contact Kala Health Australia
If you do not receive acknowledgment of your inquiry or your inquiry
has not been satisfactorily addressed, you should then contact
TRUSTe at http://www.truste.org.
TRUSTe will then serve as a liaison with the Web site to resolve
Collection and Use
Health Australia is the sole owner of the information collected on
this site. We will not sell, share, or rent this information to
others in ways different from what is disclosed in this statement.
KALA Health Australia collects information from our users at several
different points on our website.
request information from the user on our Secure Ordering Form. Here
a user must provide contact information (like name, shipping
address, Phone number) and financial information (like credit card
number, expiration date). This information is used for billing
purposes and to fill customer’s orders. If we have trouble
processing an order, this contact information is used to get in
touch with the user.
IP addresses to analyze trends, administer the site, track user’s
movement, and gather broad demographic information for aggregate
use. IP addresses are not linked to personally identifiable
our own staff to ship orders, and process credit card information to
bill our customers. For added security we do not retain credit card
information in our computer files, nor do we share or use personally
identifiable information for any secondary purposes.
web site contains links to other sites. Please be aware that KALA
Health Australia is not responsible for the privacy practices of
such other sites. We encourage our users to be aware when they leave
our site and to read the privacy statements of each and every web
site that collects personally identifiable information. This privacy
statement applies solely to information collected by this Web site.
user wishes to subscribe to our periodic newsletter, we ask for
contact information such as name and email address.
user elects to use our referral service for informing a friend about
our site, we ask them for the friend’s name and email address.
KALA Health Australia will automatically send the friend a one-time
email inviting them to visit the site. We store this information for
the sole purpose of sending this one-time email. The friend may
contact us at firstname.lastname@example.org
to request the removal of this information from their database.
website takes every precaution to protect our users’ information.
When users submit sensitive information via the website, your
information is protected both online and off-line.
our Secure Ordering Form asks users to enter sensitive information
(such as credit card number), that information is encrypted and is
protected with the best encryption software in the industry - 128
on a secure page, such as our order form, the lock icon on the
bottom of Web browsers such as Netscape Navigator and Microsoft
Internet Explorer becomes locked, as opposed to un-locked, or open,
when you are just ‘surfing’.
we use SSL encryption to protect sensitive information online, we
also do everything in our power to protect user-information
off-line. All of our users’ information, not just the sensitive
information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative) are
granted access to personally identifiable information. Our employees
must use password-protected screen-savers when they leave their
desk. When they return, they must re-enter their password to re-gain
access to your information. Furthermore, ALL employees are kept
up-to-date on our security and privacy practices. Every quarter, as
well as any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy, and what
they can do to ensure our customers’ information is protected.
Finally, the servers that we store personally identifiable
information on are kept in a secure environment, behind a locked
have any questions about the security at our website, you can send
an email to email@example.com.
and Service Updates
periodically send our customers site and product announcement
updates. Members may un-subscribe from product announcements, which
contain important information about our products, by sending an
email to firstname.lastname@example.org
user’s personally identifiable information changes (such as your
address or phone number), or if a user no longer desires our
service, we will endeavor to provide a way to correct, update or
remove that user’s personal data provided to us. This can usually
be done by emailing our Customer Support, or by calling (800)
users are given the opportunity to ‘opt-out’ of having their
information used for purposes not directly related to our site at
the point where we ask for the information. For example, our order
form has an ‘opt-out’ mechanism so users who buy a product from
us, but don’t want any marketing material, can simply not include
their email address.
who no longer wish to receive our newsletter or promotional
materials from our partners may opt-out of receiving these
communications by replying to unsubscribe in the subject line in the
email or email us at email@example.com
our Homepage so our users are always aware of what information we
collect, how we use it, and under circumstances, if any, we disclose
it. If at any point we decide to use personally identifiable
information in a manner different from that stated at the time it
was collected, we will notify users by way of an email. Users will
have a choice as to whether or not we use their information in this
different manner. We will use information in accordance with the
Health Australia guarantees the satisfaction of its products to all
its customers. If a customer is not completely satisfied with a
product that has been purchased directly from KALA Health Australia
within thirty (30) days from the date of purchase, they can return
the unused portion of the product, postage prepaid, to KALA Health
Australia for a full product refund (less shipping charges). A 100%
refund will be granted if the product is returned within thirty (30)
days of purchase. KALA Health Australia will not accept for return
more than one of any particular product that has been
opened. All authorized returns to the corporate office will
receive refunds in approximately four (4) to six (6) days from
acceptance of the merchandise by KALA Health Australia.
large economy sizes of the same product are offered to give
customers the option of savings by ordering a larger quantity. we
encourage you to first try our smaller bottle size. Whenever more
than one size of the same product is offered, we cannot accept
returns on larger product sizes. For example, Arthrix for Dogs
and Cats is offered in small (60-tablets) and large (360 tablets)
sizes. Our return policy does not cover the large (360 tablet)
bottles. Similarly, our 1000 MSM capsules (available also in 250
capsule size); and our Dermatrix 180-tablet bottles (also available
in 45 tablet bottles), are nonrefundable.